Insights
Turn data into better agents
Insights gives you a unified view of performance across every channel, workflow, and interaction. Track reliability, speed, and usage patterns — then optimize your agents with confidence.
Channel Metrics
Every channel you connect in Studio shows up here
automatically — chat, voice, email, webhooks, and
more.
Track volume, duration,
and engagement in real time.
Reliability & Performance
Measure success rates, latency, and error trends across agents and tools. Spot bottlenecks before they impact users.
AI Confidence
See how confidently your models respond in different scenarios. Identify areas for tuning and improvement.
Knowledge & Handoffs
Track how agents use knowledge sources and when they escalate to humans. Ensure smooth transitions and balanced coverage.
