Supply chain intelligence
Agents monitor shipments, flag delays, identify affected orders, and notify customers proactively. Alternative fulfillment triggered on upstream disruption.
Retail & Logistics
Anticipate disruption, recover revenue at scale.
Origon agents work across supply chain, customers, and operations. Problems flagged upstream. Revenue opportunities identified. Volume handled at scale.
Talk to an ExpertUse Cases
Returning customers are not strangers. Agents preserve every prior interaction — the next conversation starts with full context.
Customer service
Inbound across voice, chat, email, SMS, WhatsApp, and Messenger. Returns, delivery, account questions. Returning customers recognized by prior context.
Outbound upsell and repurchase
Repurchase signals identified from purchase history. Outbound triggered across SMS, email, or voice at the right moment. Revenue between inbound interactions.
Order management
Agents access the OMS and execute order modifications, cancellations, address changes, split shipments, and backorder notifications. No queue, no hold time.
Returns and exchanges
Agents process return requests, generate labels, track shipments, issue refunds or store credit, and initiate exchanges. Return policies applied consistently.
Demand and inventory intelligence
Demand signals from sales data and returns patterns surfaced continuously. Inventory risk flagged before it hits fulfillment. Planning teams alerted.
AI-native apps
Resolve handles customer service — purpose-built for AI-first workflows. Agents and humans work together natively.
- Automatic categorization
- Omnichannel Routing
- Automated Resolution
- Contextual Escalation
Integrations with commerce and logistics systems
OMS, WMS, TMS, CRM, helpdesk, and commerce platforms. 100+ pre-built connectors. Bidirectional sync.
Models trained on your data
Fine-tuned on your product catalog, return policies, carrier SLAs, and customer interaction history. Models retune as your catalog evolves. You own every model.
Engineering included
OMS integrations, WMS connections, TMS feeds, CRM synchronization. One team from design through production.
Compliance and deployment
SOC 2 Type II. Customer data processed end-to-end on Origon infrastructure. No third-party APIs handling PII. Origon Cloud, on-prem, or private datacenter.